Privacy Policy
1. Introduction
Welcome to ChartSnap – Chart AI ("App"). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal and non-personal information when you use our App. By using the App, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using the App.
2. Information We Collect
To provide you with the best experience, we may collect the following types of information:
  • Device Information: Technical details about your device, including but not limited to device model and manufacturer, operating system version, unique device identifiers (e.g., IMEI, MAC address), IP address, and network information.
  • Camera Access: The App requires access to your device’s camera to scan and identify charts. This is a core functionality of the App. Rest assured, we do not store, share, or upload any images or videos captured by your camera. All processing is done locally on your device.
  • Usage Data: We collect anonymized data about how you interact with the App, such as the number of scans performed, types of charts identified, user preferences and settings, and app performance metrics (e.g., crash reports, loading times).
  • Permissions: The App may request certain permissions to function properly, such as camera access (for scanning charts), storage access (for saving user preferences or logs), and network access (for app updates and analytics).
3. How We Use Your Information
We use the information we collect for the following purposes:
  • To provide and maintain the core features of the App, such as chart identification and user preferences.
  • To analyze usage patterns to improve performance, features, and user experience.
  • To monitor and optimize App usage through analytics.
  • To respond to user inquiries, provide support, and notify users of updates or changes.
  • To protect the App and its users from fraud, unauthorized access, or misuse.
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4. Data Sharing & Third Parties
We do not sell, trade, or rent your personal information to third parties. However, we may share anonymized or aggregated data with:
  • Third-party service providers for analytics (e.g., Google Analytics, Firebase) to improve the App.
  • Developers or hosting providers for maintenance and updates.
  • Law enforcement or regulatory authorities when required by law or to protect our rights, property, or safety, or that of others.
5. Data Security
We implement the following measures to protect your information:
  • Encryption: Data is encrypted during transmission and storage.
  • Regular Security Audits: We conduct periodic security audits to identify and address vulnerabilities.
  • Secure Server Infrastructure: Your data is stored on secure servers with restricted access.
6. Children's Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect or store personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately. If you believe a child under 13 has provided us with personal information, please contact us at nexdev.helpdesk@gmail.com.
7. Your Rights & Choices
You have the following rights regarding your data:
  • Camera Access: You can disable camera access for the App in your device settings. However, this will limit the App’s functionality, as scanning charts will no longer be possible.
  • Data Deletion: You can request the deletion of your data by contacting us at nexdev.helpdesk@gmail.com.
  • Opt-Out of Analytics: You can opt out of anonymized data collection by adjusting your device settings or contacting us.
  • Access and Correction: You can request access to the data we hold about you and request corrections if necessary.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or App functionality. Any changes will be posted within the App, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: nexdev.helpdesk@gmail.com
We will respond to your inquiries as soon as possible.
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